The following appliances may be affected:
RM 7601, RM 7605, RM 7651, RM 7655, RM 7801, RM 7805, RM 7851, RM 7855, RMT 7651, RMT 7655, RMT 7851 and RMT 7855.
Model numbers are located on the data plate inside the refrigerator cabinet. These appliances should not be run on gas prior to inspection by a technician, and Dometic advise closing the corresponding gas valve. It is completely safe to operate these appliances on 12 and 230 Volt.
Why this urgent request for an inspection?
Tests have revealed that the screw used to fasten the base of the cooling unit to the refrigerator cabinet possibly exhibits defects incurred during the manufacturing process. It is possible that in addition to high-quality screws, smaller quantities of screws of inferior quality were also produced. The use of inferior quality screws could result in the screw attaching the base of the cooling unit to the cabinet becoming loose during transit, thus causing force on the gas screw connection at the gas valve outlet. This may possibly lead to gas leakage.
As identification of affected appliances is not possible, Dometic asks all owners of vehicles fitted with the above mentioned Dometic fridge freezer models to contact the Dometic service team to arrange for their refrigerator to be inspected.
In most cases the matter can be efficiently dealt with from the outside of the vehicle through the lower ventilation grille. The procedure is of course free of charge.
In their own interest and to eliminate any risk, Dometic asks all caravan and motor home owners whose vehicle is equipped with one of the appliances mentioned to contact the Dometic service team.
Contact Dometic Service Team
The Dometic service team can be reached Mondays to Thursdays between 08:30 a.m. – 17:00p.m. and Fridays from 08:30 a.m. to 15:30 p.m. on free phone number 00800 3663 8420.