FAQ
Dometic CFX app
FAQs and fix & tricks for the Dometic CFX app
All devices
- I can't see the CFX cooler on my device WiFi list. Why not?
- What is the WiFi network name for my CFX cooler?
- What is the password to connect for the first time, or after resetting to factory settings?
- I have forgotten my personalised password. What can I do?
- I experience graphical anomalies and problems with the app. Why?
- Trouble shooting in initial connection for both IOS & Android?
- When I have 2 or more devices connected how do I view the History & know which one?
- What is the maximum number of Devices/Fridges the APP can support?
- How do I get in contact with a support held desk person on the phone if the “Dometic Support Bot” Can not resolve or answer my question?
- When will Warranty registration be ready in the APP?
Android devices
- My Android device is showing an "authentication problem" when trying to connect to CFX cooler. What can I do?
- My Android device WiFi is connected to CFX cooler, but CFX App still not working. What can I do?
- Whilst in the CFX App I switched to using the internet or another feature on my device requiring phone data. When going back into CFX App it does not work. What can I do?
- Which Android version do I need to run it on my Smartphone?
IOS devices
Battery protection level set
Select between one of three battery protection levels:
- Low
- Medium
- High
Lid open alert
A lid open arrow will appear and the image lid moves upward when the lid is open.
Temperature alarm
Set to one of the two optional limits and your device will sound or vibrate (depending on device type) if the alarm limit is exceeded.
Turning off a single compartment on a dual zone model
On two compartment models, either compartment can be turned off
Press the compartment to be turned off on the CFX cooler image. Outline of the off compartment will change from green to red.
To turn back on, press the red outlined off compartment which will then change back to green.