Shipping, Returns and Warranty FAQs

Q. WHAT IS YOUR RETURN POLICY?

A. For our return policy in full and to start your return please visit shipping and returns. 

Q. WHAT ARE YOUR SHIPPING CUTOFF TIMES?

A. Shipping cutoff times can be found on our shipping and returns page.  

Q. WHERE DO I FIND WARRANTY INFORMATION FOR MY PRODUCT?

A. You can search for your product's warranty statements here.

Q. I NEED CUSTOMER SUPPORT FOR SPECIFIC ISSUES ON MY PRODUCT. HOW DO I CONTACT CUSTOMER SERVICE?

A. For specific issues related to our area of application, please fill out the product support form here if you are an end consumer, or go to the business support page for B2B enquiries.

Q. WHY SHOULD I REGISTER MY PRODUCT?

A. Registering your Dometic product verifies your ownership of that product. Once you register your product, we will be able to diagnose and service any issues faster and more accurately, keep you up to date on all system, safety and any recall notifications and also help you manage your warranty status and warranty extensions more conveniently. You can register your Dometic product on the product registration page.

Q. HOW DO I TRACK MY ORDER ONCE ITS SHIPPED?

A. Once your order is picked up, scanned and shipped, we will send you a shipment confirmation email that includes your tracking details.

Q. WHERE CAN I LEARN MORE ABOUT DOMETIC?

A. You can learn all about all things Dometic on our about us page.