PRICE PROMISE
We regularly check our prices, but if you do find something you bought from us at a better price within 7 days, you can request a refund for the difference.
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How it Works |
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If you find a better price for a product you’ve purchased from dometic.com, you can request a refund for the difference. |
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Simply contact Customer Services with your Price Promise refund request using the support form linked here. |
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As long as your price match is eligible, we’ll arrange a refund for the difference to your original payment method. |
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Refund Qualification
- We’ll price match purchases made on dometic.com in the last 7 days. This means 7 days of placing the order, not the delivery/collection. You can request a price promise refund before you’ve received your item.
- The lower-price item must be identical, including the same size, colour and specification.
- It can be on a seasonal offer or promotion, but can’t be: a multi-buy offer, reduced with a promo code, or an exclusive/trade price.
- It must be sold directly by the retailer. It can’t be a marketplace seller on their website.
- We’ll match lower prices from the last 7 days.
- We’ll also match our own prices if we’ve since dropped it ourselves up to 7 days after your purchase.
- When you fill out the form, you’ll receive an email from us requesting a screenshot or photo as proof of where you’ve found the lower price. You’ll need to have your original order details ready as well.